Refund policy
Overview We maintain a strict 30-day return policy. You have 30 days after receiving your item to request a return.
Please note: All return and refund requests are evaluated on a strict, case-by-case basis. Final approval or denial of any return, exchange, or refund is at the absolute and sole discretion of our Email Customer Support Specialist. Meeting the baseline eligibility requirements below does not guarantee an approved return or refund.
Eligibility Requirements For your request to even be considered by our support specialist, the item must meet the following non-negotiable criteria:
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It must be in the exact same condition that you received it.
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It must be entirely unworn, unused, and fully sealed.
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It must have all original tags attached and remain in its original, undamaged packaging.
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You must provide the original receipt or verifiable proof of purchase.
How to Initiate a Return Request To submit your return request for review, you must contact our Email Customer Support Specialist directly at momuraco@gmail.com.
Your initial email must include:
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Your full name and order number.
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Your proof of purchase.
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A detailed reason for your request.
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Clear, well-lit photographs proving the item is unworn, sealed, and in its original packaging.
The Review Process Once your email is received, our Customer Support Specialist will review the provided information.
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If conditionally accepted: The specialist will reply with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting and receiving explicit, written authorization from our specialist will not be accepted, returned to you, or refunded.
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If denied: The specialist will notify you that the request does not meet our return criteria. All decisions made by the Email Customer Support Specialist are final.
Damages and Issues Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, you must contact momuraco@gmail.com within 48 hours of delivery. Our support specialist will evaluate the issue and determine the appropriate course of action.
Refunds If your return is conditionally authorized and shipped back, the support specialist will conduct a final physical inspection upon arrival at our facility. We will notify you whether the refund was approved or rejected based on this physical inspection.
If final approval is granted by the specialist, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.